Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve compiled answers to the most common questions about our footwear, shipping, returns, and more. If you need further assistance, feel free to reach out via our Contact Us page.
How can I pay for my order?
ByMarysCanada.com always offers secure payments. We use the most common payment providers in Ireland:
- Debit/Credit card (American Express, Visa, Mastercard, and UnionPay)
- Shop Pay
- Google Pay
- Apple Pay
- PayPal
The expected delivery time has passed. where is my order?
95% of parcels arrive within the normal time frame. If your order is delayed, don't panic - please allow up to 3 extra days, and if you still haven't received your package, contact us at support@bymaryscanada.com
What are the shipping costs?
Shipping is free on all orders.
Damaged package?
In the unlikely event that your order arrives damaged, please contact our support immediately at support@bymaryscanada.com
Include a photo or video evidence of the damage and your order number. Please note that you must submit this report within 24 hours of receiving your package; otherwise, your claim will be invalid.
Do you want to return the product?
We understand - maybe it doesn't fit or you just don't want it anymore. Please read our Returns Policy for details.
Mail: support@bymaryscanada.com
Phone: +1 778 651 0802
Opening hours:
Monday - Friday: 9 am - 5 pm
Saturday - Sunday: 10 am - 3 pm
Business address:
By Marys Canada Co., Limited
1398 Castlefield Avenue, Toronto, Ontario, M6B4C4
Canada
Company No. 011425836